FAQ
Ordering
How do I place an order?
You can order online or by calling our customer service on 01935 811970.
What payment method can I use?
We accept most major credit/debit cards including Visa and MasterCard. We also accept PayPal payments.
Can I add items to my order?
We start working on your order as soon as it has been placed. If you would like to make any changes, please email mail@milliemae.com as soon as possible.
My order is a gift. Can you remove price stickers and invoices?
There are no prices on the products and there are no invoices with prices sent in the order.
Do you re-stock sold out items?
If an item sells out, please email mail@milliemae.com as we may be able to locate stock for you or visit our stores in Sherborne, Sidmouth or Wells.
Shipping, Returns & Exchanges
How do I return / exchange an item?
We offer returns within 28 days; please visit our Returns page for more information.
I haven’t received a refund for my return?
It can take 2-5 working days for your order to arrive back to us. Depending on your bank or payment method it can take a further 3 – 5 working days for the return to be credited to your account.
What are your delivery rates?
Delivery costs can be found on the delivery page.
Get in touch
Your question wasn't answered? Please contact us and we will be happy to help.
